Telling those you manage something they’d rather not hear is at best a challenge and at worst unproductive. Here’s how to do it effectively.

The interesting thing about not listening is that, for the most part, it’s a silent, invisible activity.

Increase your influence and get more of what you want by mastering the art of persuasion.

UKZN Extended Learning recently hosted Department of Health representatives for a Business Communication course.

Too many people have an either naive or fatalist view of these terms, which have become so misunderstood that we should perhaps even discard them.

It's said that sticks and stones can break your bones, but words can never hurt you. It’s not totally true. Communication, particularly miscommunication, can actually kill you.

When an oyster shell closes, the mollusk shuts out the din of the wider ocean. Nestled inside its protective enclosure, the oyster can lose track of what is happening outside all around it.

That uncomfortable feeling we get when we know we're being played, when someone mass customises and tries to steal the value of actual person-to-person connection.

Want the best idea to win - and to build a better team in the process? Start by learning to argue the right way.

If you want to reach more people, if you're measuring audience size, then the mantra of the last twenty years has been simple: make it dumber.