An INSEAD survey shows most boards are choosing to reskill workers and lean on partners, not lay people off.

Luxury, prestige and aspirational brands have spent decades honing the art of saying less, but LLMs can’t read much of it. What should brand leaders do?

AI is transforming organisations in theory, but the real battle is making it work in practice.

What the technology delivers and what only humans can provide.

Some jobs aren’t coming back; more are being redesigned and restructured. We size up the impact of AI on jobs in this special series.

When did you last ask your customers what they thought of your business, and then actually made changes based on what they said?

Fears of an AI bubble have picked up steam in recent months.

Without clear links to customer value, most pilots fail to deliver. Disciplined focus can change that.

A fresh take on the sharing economy’s challenge of attracting both users and providers.

Through a controlled experiment, it was discovered that simply flipping the order of options from the traditional GBB pricing model to a Best-Better-Good model could actually result in up to a 10 percent increase in revenue.