Punishing loyal customers with bad service because you grew too big, and then getting upset when they choose someone else, is not just illogical, it’s obscene.

There is a difference between being in technology and having a baseline understanding of why technological change is happening.

Can we use moments of pain, adversity and uncertainty to develop better thinking? Fear reduces our cognition to the lowest, crocodile-brain, common denominators. How can we avoid these traps?